Customer Service | Wallaroo

FREE SHIPPING ON ORDERS OVER $75

Customer Service

Satisfaction Guaranteed

We are wild about our hats, and hope that you are too! But, if for some reason you are not completely satisfied with one of our products, you can return it for an exchange or refund (within 30 days of purchase). Please make sure that the product is in its original condition, and all hangtags are still attached.


Exchanges & Returns

If you purchased any item through an authorized Wallaroo retailer, or through Amazon.com, please contact the seller – they will be able to help you!

If you would like to exchange or return a hat purchased directly from Wallaroo (from our website, phone, or fax), please follow the instructions below (within 30 days of your date of purchase):  

      1. Complete the return form provided with your invoice, and securely pack your hat back in the box it arrived in. (Or, in case you lost your return form, download one here)

      2. Use the provided shipping label and place it with your outgoing mail (via USPS). Once your return has arrived at Wallaroo Hat Company in Boulder, your return will be processed, less the flat rate shipping fee of $7.95**.

We will do our best to process your return within 7 days. 

Hats sold at a discounted price are not eligible for return or exchange. 

Hats must be in original condition, with all hangtags still attached. 

We want you to love your hat! Please call us with any questions (303)-494-5949

**Excludes Alaska, Hawaii, Canada & International destinations


Shipping & Delivery

Rules and restrictions to qualify for FREE SHIPPING*:

  • Wallaroo Hat Company offers FREE SHIPPING for orders that are $75.00 or more after discounts have been applied (and excluding taxes). 
  • Orders eligable for Free Shipping will be shipped via SmartPost, with an estimated delivery time of 7-14  business days from ship date.
    • SMARTPOST via FedEx: By utilizing the U.S. Postal Service® for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.  Please make sure to put the address where you receive regular mail deliveries in the “Ship To” address when utilizing SmartPost.
  • Eligible customers must select Free Shipping during checkout in order to receive Free Shipping via SmartPost.
  • If you can’t wait to receive your new hat(s), please choose one of our other shipping options for a more timely delivery. Applicable charges for your shipping choice will apply – see chart below for details.
  • Offer is subject to change without notice.

*We only offer free shipping with SmartPost for domestic shipments only and it is not available for destinations in Alaska or Hawaii.

 

Shipping costs are based on order total: 

Total bill

SmartPost

FedEx

Under $60

$7.95

$10.95

$60.00 -$74.99 

$8.95$11.95
$75.00-$89.99

FREE

$12.95

$90.00-$119.99 

FREE

$13.95

$120.00-$149.99

FREE

$14.95

$150.00-$199.99

FREE

$15.95

$200 and up

FREE$15.95

Est. Delivery Times

10-12 business days

3-5 business days

Shipping to a PO Box: FedEx does not ship to P.O. boxes, so customers must choose SmartPost shipping for P.O. Box delivery. (You may be in luck – SmartPost is FREE for orders of $75.00 and over!)

Standard Shipping: Our standard shipping to the continental U.S. is provided by FedEx Ground service. A physical address is required, FedEx does not ship to P.O. boxes. For Alaska, Hawaii, and International orders, the U.S. Postal Service is the provider.  

2-Day Shipping: Our express shipping to the continental U.S. is 2-Day Shipping provided by FedEx. A physical address is required; FedEx does not deliver to P.O. Boxes. Orders placed with the 2-Day Shipping method Monday through Friday (excluding holidays) before 1:00 PM PST will arrive within 2 business days. Orders placed with 2-Day Shipping Monday through Friday after 1:00 PM MST, or on weekends and holidays, will arrive within 3 business days. Please note, 2-Day shipping is available for domestic shipments only and is not available for destinations in Alaska or Hawaii.

The formula for 2-day shipping is the FedEx Rate + a $24.00 surcharge. Your package will arrive in 2 business days via FedEx 2Day® 

 

Canada and International Orders

Destination

Charge

CANADA

$35.00

INTERNATIONAL

$45.00

**NOTE: International orders may take 30 days or more to be delivered. Depending on the country, customs can take up to 10 days to process your incoming package. 

Most orders can be placed through the website, but if you have any difficulties, please contact Wallaroo directly at +1 (303) 494-5949 or info@wallaroohats.com

 

Sales Tax

*Colorado and Washington residents, sales tax will be added to your order at the time of checkout.